Headspace Care
Headspace offers a full spectrum of mental health support, from self-guided meditation and an AI companion to live coaching, therapy, psychiatry, and 24/7 crisis chat. But with so many care options spanning such different needs and severity levels, the challenge became clear: how do you help someone find the right type of support at the right moment?
My work spanned the full Headspace Care ecosystem, designing moments that guide members from uncertainty to the right kind of support.
Product Design, Service Design, Strategy
Starting Care
For Headspace's B2B members, access to care is deeply personal. It’s shaped by their situation, the severity of their needs, and the care package their employer selected for them. One product, many distinct experiences.
Over the course of 3 years, I design across all of it: member-facing interfaces, care navigation, and the underlying logic for intake and appointment management.
Relief for SOS moments
Relief shouldn't require navigation. I designed Immediate Support, a one-tap destination for users experiencing acute stress or anxiety. This reduces the distance between distress and care.
The experience offers four pathways: guided breathing, AI-assisted reflection, text coaching with a licensed mental health professional, and live phone access to a human counselor. Designed for urgency without overwhelm, the interface prioritizes clarity and calm at the moment users need it most.
A room that sets the stage
The moments before a therapy or coaching session matter. That's why I designed a waiting room that feels like a breath of fresh air, not a clipboard. Members can ease into a guided breathing exercise, gather their thoughts, and complete their intake form in an environment that feels calm and welcoming. By the time the session begins, they're already in the right headspace.
The impact of design & strategy
Over the course of 3 years, I helped Headspace expand and refine it’s care services for over 64 million lives, impacting and improving the mental health of so many people around the globe.
85% of members feel better
Members with moderate to severe depression see symptom improvement within 6–16 weeks.
Expanding services to 190 countries
By expanding our reach around the globe, we now support 100+ languages to deliver care for everyone.
4,000+ employer and health plan partners
The launch of these features were driven by client demand and evolving employee needs, helping to grow our business and deepen customer engagement.
Adding 15,000+ licensed providers
I designed and connected the third-party partner systems to expand our therapist network into seamless in-app scheduling (driven by product strategy and design).
